Refund policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return or a refund.
To start a return, you can contact us at our Contact Page or email beadbear@beadbear.com. Please note that returns will need to be sent to the following address:
A.R.T. — PO Box 770890 — New Orleans, LA 70177
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any question at our Contact Page or email beadbear@beadbear.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once you receive your refund, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 1 business day. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at our Contact Page or email beadbear@beadbear.com.
Restringing and Repairs
Any necklace or bracelet cord may break in time, especially if worn frequently. Knotting between the beads secures them on the strand so that they do not scatter when this happens. If any of our designs break, we will restring or repair it free of charge.
Repair or restringing of any other items will be charged $2.50 USD per inch (3.5cm), plus the cost of any necessary replacement beads and findings. Remember that a three strand necklace that is 24 inches long equals 72 inches. Very elaborate restringing jobs are priced on a case-by-case basis.
Customer pays all shipping costs for all repair and restringing orders, including free repairs after 30 days. Please use the Contact Form or email beadbear@beadbear.com to inquire about repair or restringing. We will issue a repair number, approximate repair charges, and email our address with shipping instructions. We will notify you by email with total charges when repairs are complete. Allow up to four weeks for re-stringing and delivery, although most basic repairs can be completed within a week of receiving the item for repair.
We have a 7-day return policy, which means you have days after receiving your item to request a return and refund.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at beadbear@beadbear.com. Please note that returns will need to be sent to the following address:
A.R.T. — PO Box 770890 — New Orleans, LA 70177
If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any question at beadbear@beadbear.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at beadbear@beadbear.com.